Retail and Customer Relations Centre (CRC)
Retail
Over the years, Nespresso has cultivated more than just coffee - it has created a fast paced and positive culture.
We started our journey back in 1986 with one idea – to enable anyone to create the perfect cup of espresso coffee. From that idea, we have become a global brand with boutiques in over 81 countries, employing over 13,000 people globally. We don’t just sell coffee; we share coffee experiences and believe coffee can be used as a force for good.
In April 2022, we became B Corp certified, reflecting our 30-year commitment to sustainability. By working for a B Corp certified company, you’ll be joining a purpose-led business that positively impacts the lives of communities, planet, and people.
Our opportunities
We offer a variety of office-based roles in Gatwick and York including Digital, People, Operations and Customer Care. We regularly recruit for positions within our boutiques around the UK and Ireland and B2B Field Sales teams. Being part of the Nestlé family means there are a huge number of career opportunities, both in the UK and internationally.
Your development
We have an excellent development programme offering you the tools and support to learn and grow. From the beginning of your career journey, our omnichannel onboarding programme helps you to learn about what we do and our vision, with the flexibility to learn in bitesize chunks. You’ll have continuous development discussions and programmes throughout your career, and anyone can sign up to our mentoring and coaching programmes. We have recently extended our boutique apprenticeship scheme. We understand you are an individual and we’ll give you a wealth of opportunities to enable you to thrive.
At Nespresso culture matters. We Inspire, We Care, We Act and We INnovate. These four behaviours reflect who we are and how we interact with one another and the world around us.
Together we cultivate a culture that is built on the principle belief that if I CAN, then collectively We Can grow and shape our culture together as individuals, teams and as a business.
Together we cultivate a culture that is built on the principle belief that if I CAN, then collectively We Can grow and shape our culture together as individuals, teams and as a business.
What we offer
- 25 days holiday + bank holidays (including bank holiday exchange programme if you’d rather take a different day).
- Coffee machine and monthly capsule allowance.
- Flexible Benefits including holiday purchase, health and wellness, travel insurance.
- Headspace app.
- Employee Assistance Programme.
- Contributory pension scheme.
- Generous and flexible benefits for parents and carers.
We are a team of individuals who share both a passion for coffee and for living four important behaviours every day; we Inspire, we Care, we Act and we Innovate. We believe everyone is an ambassador for Nespresso and by joining us we promise to give you many opportunities to thrive, to be yourself and make a real difference on your journey with us.
Meet Ben White, our Customer Contact Manager
Apart from the delicious coffee? There are several reasons. Nespresso is a brand that associates with quality and premium choice when it comes to convenient coffee, but more importantly the potential career opportunities of working within the world’s largest FMCG.
I lead a team responsible for talking to customers via our Customer Relationship Centre (CRC). We are constantly improving our ability to deliver outstanding customer experiences, improving processes and working together to develop new ways of working.
Definitely the people! Cliché? Maybe, but it’s true. The people at Nespresso are like a family, we support each other through the difficult times and celebrate each other’s successes as a passionate and caring community. Oh and the coffee, can’t forget about the coffee! Its inspiring to work for a company who places sustainably sourced, quality coffee at the heart of the business. Its inspiring to be part of that.
I would say the variety of opportunities. In my role I work closely with many business functions and the roles I previously associated with ‘office-based’ companies are so interesting and varied people can move around from one area to another from Marketing to Finance, Customer Service to Supply Chain. Food and drink companies are not just bricks and mortar, there is so much more innovation behind the scenes to make it all work.
Be creative and passionate and make sure you love what you do. Find that reason to ‘live to work,’ not ‘work to live.’ There’s the age old saying of putting the customer at the heart of what we do, and you can be the voice of the customer in every situation, looking for ways to improve your customers’ experience at every opportunity.
I will forever feel indebted to Nespresso for introducing me to my closest and best friends I have today. One of whom invited me on her Golden Capsule grand prize to visit a coffee country of origin, Costa Rica, covered by Nespresso.
