Retail and Customer Relations Centre (CRC)
We Inspire. We Care. We Act. We iNnovate. I CAN and collectively, WE CAN.
Reimagine what coffee can be.
Reimagine what you can become
At Nespresso, we’re committed to nurturing talent and fostering a culture of innovation, where your passion for coffee can grow into a rewarding career.
Our people are adaptable, driven, and caring individuals who thrive in collaboration to bring our values to life. Primarily, this is about delivering memorable experiences for our customers and being a proud ambassador for our brand. Whether you're starting as a Coffee Specialist or aspiring to become a Boutique Manager, we offer career paths that align with your aspirations.
Our History
We started our journey back in 1986 with one idea – to enable anyone to create the perfect cup of espresso coffee. From that idea, we have become a global brand with boutiques in over 81 countries, employing over 13,000 people globally. We don’t just sell coffee; we share coffee experiences and believe coffee can be used as a force for good. You’ll be onboard with the idea that actions speak louder than words and be proud to work for a B Corp certified company like Nespresso.
Our history, filled with inspiring moments, reminds us to never stay still. And our values and purpose help us constantly plan our way forward so we can focus on what matters most.
Fulfil your career goals with Nespresso
We’re always on the lookout for passionate individuals to join our boutique teams across the UK and Ireland. While anyone can order coffee online, it’s the in-boutique experience that truly brings Nespresso to life. That’s why we value people who understand the art of creating memorable, sensory moments—delighting customers in ways only our boutiques can. Discover some of our positions below:
Responsible for the entire daily operations of the Boutique, you will drive our culture of elevated customer experience and empower your team to communicate our brand purpose and vision to our loyal and new customers. This position blends commercial leadership, operational management and being an inspirational leader on the shop floor.
Develop your personal and professional skills as you support store operations, coach team members and implement new and creative strategies to ensure sales and profitable performance.
This exciting role is where your creativity and passion for storytelling can shine through. You will act as a true Nespresso brand ambassador: providing tastings, masterclasses and continuously elevate the customer experience through inspiring our customers to explore the world of coffee. To succeed in this role you will need to be able to lead and coach a team of people towards the future of experiential Retail.
You’ll support customers in finding their perfect cup of coffee and be on hand to deliver memorable moments for customers, promoting our unique brand experience.
Your development
We have an excellent development programme offering you the tools and support to learn and grow. From the beginning of your career journey, our omnichannel onboarding programme helps you to learn about what we do and our vision, with the flexibility to learn in bitesize chunks. You’ll have continuous development discussions and programmes throughout your career, and anyone can sign up to our mentoring and coaching programmes. We have recently extended our boutique apprenticeship scheme. We understand you are an individual and we’ll give you a wealth of opportunities to enable you to thrive.
What we offer
- 25 days holiday + bank holidays (including bank holiday exchange programme if you’d rather take a different day).
- Coffee machine and monthly capsule allowance.
- Flexible Benefits including holiday purchase, health and wellness, travel insurance.
- Headspace app.
- Employee Assistance Programme.
- Contributory pension scheme.
- Generous and flexible benefits for parents and carers.
We are a team of individuals who share both a passion for coffee and for living four important behaviours every day; we Inspire, we Care, we Act and we Innovate. We believe everyone is an ambassador for Nespresso and by joining us we promise to give you many opportunities to thrive, to be yourself and make a real difference on your journey with us.
Meet Ben White, our Customer Contact Manager
Apart from the delicious coffee? There are several reasons. Nespresso is a brand that associates with quality and premium choice when it comes to convenient coffee, but more importantly the potential career opportunities of working within the world’s largest FMCG.
I lead a team responsible for talking to customers via our Customer Relationship Centre (CRC). We are constantly improving our ability to deliver outstanding customer experiences, improving processes and working together to develop new ways of working.
Definitely the people! Cliché? Maybe, but it’s true. The people at Nespresso are like a family, we support each other through the difficult times and celebrate each other’s successes as a passionate and caring community. Oh and the coffee, can’t forget about the coffee! Its inspiring to work for a company who places sustainably sourced, quality coffee at the heart of the business. Its inspiring to be part of that.
I would say the variety of opportunities. In my role I work closely with many business functions and the roles I previously associated with ‘office-based’ companies are so interesting and varied people can move around from one area to another from Marketing to Finance, Customer Service to Supply Chain. Food and drink companies are not just bricks and mortar, there is so much more innovation behind the scenes to make it all work.
Be creative and passionate and make sure you love what you do. Find that reason to ‘live to work,’ not ‘work to live.’ There’s the age old saying of putting the customer at the heart of what we do, and you can be the voice of the customer in every situation, looking for ways to improve your customers’ experience at every opportunity.
I will forever feel indebted to Nespresso for introducing me to my closest and best friends I have today. One of whom invited me on her Golden Capsule grand prize to visit a coffee country of origin, Costa Rica, covered by Nespresso.
