Compliance violations

compliance violations

Compliance violations

What is the issue?

All organisations face the risk of unknowingly harbouring illegal or unethical conduct. To prevent this from happening, companies need to encourage a culture of openness and accountability, in which people can report misconduct easily.

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Why is it important?

We’re committed to living up to the trust our customers and others place in us by conducting business with honesty and integrity. All of our employees must comply with our Corporate Business Principles and Code of Business Conduct. To ensure this happens, we need to make it as easy as possible for our people to report potential compliance violations.


  • Achieved
  • By 2015 – The Nestlé Integrity Reporting System to be fully operational. Make information available to employees outlining the steps taken by the company to manage concerns and complaints.
  • In progress
  • By 2016 – Raise awareness of the existence of confidential reporting lines across the organisation.

Contributing to a fairer society through open, transparent business practice.


Managing corporate risk across our operations and supply chains and protecting our reputation.

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What are we doing about it?

Compliance can be a complex issue. At Nestlé UK & Ireland, we’re helping our employees do the right thing by making it easy to get advice, and to report possible violations when they spot them.

Mark Maurice Jones 

For me, compliance is about people doing the right thing every minute of the day not because they have to but because they want to. You can have the best rules and processes in the world, but if people don’t want to do the right thing any process can be worked around.
Mark Maurice Jones, General Counsel, Nestlé UK & Ireland

24/7 whistleblowing service

We’ve set up the Nestlé Integrity Reporting System, which is an online grievance mechanism, in addition to a phone based whistleblowing service.

The service can be used at any time of the day. All reports will be treated completely confidentially and will be properly investigated. People can also use the service to get advice and guidance about their own conduct.

The service works hand in hand with our Integrity Policy, which makes clear what employees should do if they need to raise a concern, and supplements our existing reporting procedures.

Roles and responsibilities

The Nestlé UK & Ireland Compliance Committee has overall responsibility for this policy. This includes responsibility for reviewing the effectiveness of any action taken in response to concerns raised through our independent whistleblowing service.

The Nestlé Compliance Officer has day-to-day operational responsibility for this policy.

Up to the Mark

In the UK we recently launched Up to the Mark, our internal compliance blog. Written and overseen by Nestlé UK&I General Counsel Mark Maurice Jones, the blog is dedicated to ethics and compliance and aims to encourage a discussion around doing the right thing.

The blog includes posts on all kinds of ethical matters, and shines a spotlight on best practice that employees can use in their day-to-day jobs.

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What’s next?

Following a review of the effectiveness of our existing whistleblowing mechanism and feedback from employees, we are currently working to raise awareness of the confidential reporting lines in place across the organisation. By 2017, we will have completed a rebranding and communications programme around the existing reporting lines to increase employee awareness and engagement.